Privacy Policy
Your privacy is important to us. Learn how ConnectCom protects and uses your information.
Welcome to ConnectCom
ConnectCom is a community-based ecommerce platform that connects local businesses with customers. This privacy policy explains how we collect, use, and protect your information when you use our platform.
Our Commitment to You
We believe in transparency and giving you control over your data. Whether you're a customer discovering local shops or a vendor building your online presence, we're committed to protecting your privacy while enabling meaningful connections in your community.
Information We Collect
- Personal information you provide when creating an account (name, email, phone number)
- Shop information including business details, contact information, and operating hours
- Product and service listings you create as a vendor
- Transaction history and payment information
- Communication preferences and marketing consents
- Device information and usage analytics to improve our platform
How We Use Your Information
- To create and manage your ConnectCom account
- To enable shop creation and management for vendors
- To facilitate transactions between customers and shops
- To provide customer support and respond to inquiries
- To send important updates about your account or shop
- To improve our platform and develop new features
- To ensure platform security and prevent fraud
Information Sharing
- Shop information is publicly displayed to help customers discover businesses
- Contact details are shared only when customers interact with your shop
- We never sell your personal information to third parties
- Payment processing is handled securely by our trusted partners
- We may share aggregated, non-personal data for analytics purposes
- Legal compliance may require disclosure in certain circumstances
Data Security
- We use industry-standard encryption to protect your data
- Secure authentication through Clerk ensures account safety
- Payment information is processed securely and never stored on our servers
- Regular security audits and updates to maintain protection
- Access controls limit who can view your personal information
- We monitor for suspicious activity and unauthorized access
Your Rights
- Access and review your personal information at any time
- Update or correct your account and shop information
- Delete your account and associated data
- Opt out of marketing communications
- Request a copy of your data in a portable format
- Lodge complaints with relevant data protection authorities
Cookies and Tracking
- We use essential cookies for platform functionality
- Analytics cookies help us understand how you use ConnectCom
- You can control cookie preferences in your browser settings
- Third-party services may use their own cookies
- We respect Do Not Track signals where technically feasible
For Shop Owners
When you create a shop on ConnectCom, certain information becomes publicly visible to help customers find and connect with your business:
- • Shop name and description
- • Contact information (as provided by you)
- • Operating hours and location
- • Product and service listings
- • Shop categories and tags
You control what information to share and can update it anytime through your shop dashboard.
Payment Security
ConnectCom partners with trusted payment processors to ensure your financial information is handled securely:
- • PCI DSS compliant payment processing
- • Encrypted transmission of payment data
- • No storage of credit card information
- • Fraud detection and prevention
- • Secure checkout process
We never see or store your complete payment details.
Contact Us About Privacy
Have questions about this privacy policy or how we handle your data? We're here to help.
Policy Updates
We may update this privacy policy from time to time. When we do, we'll notify you through the platform and update the "last updated" date above.
Continued use of ConnectCom after policy changes constitutes acceptance of the updated terms.